How we collect, use and protect your information

Bizpro Compliance Services (“Bizpro,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have — whether you’re browsing our website, submitting an enquiry, or engaging us for regulatory compliance services.

By using our website or services, you agree to the practices described in this policy. If you do not agree, please do not use our website or submit information to us.

1Information We Collect

We collect information in the following ways:

• Information you provide directly — name, company name, email address, phone number, product details and any information submitted through our contact forms, consultation requests, or job applications.
• Business and product information — details about your product, certification requirements, or business structure that you share with us to assess your compliance needs.
• Automatically collected information — IP address, browser type, device information, pages visited, and time spent on our website, collected through cookies and similar technologies.
• Communication records — records of calls, emails, WhatsApp messages, and consultation notes generated during our engagement with you.

2How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide requested consultations or quotations
• Assess and process the regulatory certifications, registrations or filings you engage us for
• Communicate with you about your ongoing case, including deadlines, document requests and status updates
• Improve our website, services and customer experience
• Send you regulatory updates or marketing communications, where you have opted in
• Comply with applicable legal, regulatory or contractual obligations

3Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to improve your browsing experience, understand how visitors use our site, and personalise content. You can control or disable cookies through your browser settings, though some parts of the website may not function properly without them.

When you first visit our website, you’ll see a cookie consent banner allowing you to accept or decline non-essential cookies. Essential cookies required for basic site functionality are not covered by this choice.

4How We Share Information

We do not sell your personal information. We may share information in the following limited circumstances:

• With regulators and certifying bodies — as necessary to file and process your certification or registration on your behalf
• With accredited testing laboratories — where product testing is part of your engagement
• With service providers — third parties who help us operate our website, CRM or communication tools, bound by confidentiality obligations
• Where legally required — to comply with a legal obligation, court order, or governmental request
• With your consent — for any other purpose we’ve specifically disclosed and you’ve agreed to

5Data Security

We implement reasonable technical and organisational measures designed to protect your information from unauthorised access, alteration, disclosure or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Product specifications and business details shared with us during a certification engagement are treated as confidential and are used solely for the purpose of assessing and processing your compliance requirements. We’re happy to sign a Non-Disclosure Agreement before deeper technical review where required.

6Data Retention

We retain personal information for as long as necessary to fulfil the purposes described in this policy, including any legal, accounting or regulatory record-keeping requirements associated with certifications we’ve helped process on your behalf. Where information is no longer needed, we take reasonable steps to delete or anonymise it.

7Your Rights & Choices

Depending on applicable law, you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information, subject to our legal and record-keeping obligations
• Opt out of marketing communications at any time
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details at the bottom of this page.

8Children’s Privacy

Our website and services are intended for businesses and professionals and are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

9Third-Party Links

Our website may contain links to third-party websites, including government portals (such as BIS, WPC, GeM, DGFT and CPCB) referenced for your convenience. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their respective privacy policies.

10Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The “Last updated” date at the top of this page indicates when the policy was last revised. We encourage you to review this page periodically.

11Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your information, please reach out to us directly.