ISO/IEC 20000-1 certification for IT service providers.
Show clients and tender committees that your IT services are planned, measured and improved to an international standard. We map your services, set up the service management processes and records, train your team and coordinate certification with an accredited body.
What ISO/IEC 20000-1 certification gives you
Reliable Services
Defined service levels, incident, problem and change processes that clients can trust.
Tender Advantage
Often requested in enterprise and government IT bids.
Works with ISO 27001
Combine service management and information security in one system.
ISO/IEC 20000-1 certification: the key facts
| Standard | ISO/IEC 20000-1:2018 with Amendment 1:2024 |
| Covers | Service management system for IT and other services |
| Often paired with | ISO/IEC 27001 (information security) and ISO 9001 |
| Cycle | 3 years with annual surveillance |
| Verify | IAF CertSearch |
| Consultant | Bizpro Compliance Services, New Delhi, prepares organisations for ISO certification and coordinates audits with accredited certification bodies across India: +91 920 500 6364, contact@bizprocompliance.com |
Who needs ISO/IEC 20000-1 certification?
ISO/IEC 20000-1 certifies an IT service management system. Find your business to see why clients and tenders ask for it.
Showing all 6 industries and situations
| No. | Industry / Situation | Why it’s asked for | Driver | |
|---|---|---|---|---|
| 1 | IT Service Providers & MSPsManaged services, infrastructure and support | Proves mature service management to clients | Buyers & exports | |
| 2 | Data Centres & Cloud ProvidersHosting, colocation, cloud services | Common in enterprise and government RFPs | Tenders & GeM | |
| 3 | Software & SaaS CompaniesApplication support and operations | Shows controlled change, incident and release processes | Buyers & exports | |
| 4 | Government IT Vendorse-governance, system integrators | Often requested in IT tenders | Tenders & GeM | |
| 5 | Internal IT DepartmentsBanks, enterprises, PSUs | Improves service levels and governance | Best practice | |
| 6 | BPO & Helpdesk OperationsService desks and support centres | Structures incident and request management | Best practice |
“” isn’t in this list
Tell us your industry and what the certificate is for (tender, buyer, export or regulator), and we’ll confirm the standard and scope.
Tell us what the product is and we’ll confirm which approvals it needs, free.
Sources: ISO standards and amendments as published by ISO; IAF transition and accreditation rules; NABCB; checked on 1 November 2026. Certification is issued by accredited certification bodies, verifiable on IAF CertSearch.
Get your ISO/IEC 20000-1 quote and timeline
Tell us your organisation, sites, employees and why you need the certificate. A specialist confirms scope, certification body, total cost and timeline, in writing.
- Reply within one business dayFrom a named consultant, not an automated sales sequence.
- Fixed written quoteGovernment fees, lab charges and our fee listed separately before you commit.
- Accredited bodies onlyNABCB / IAF-accredited certificates, verifiable online.
What ISO/IEC 20000-1 costs
Audit days depend on employees, sites and complexity under IAF rules. We get competing quotes from accredited bodies.
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Make sure your ISO certificate is worth having
Tender committees, buyers and regulators increasingly check where a certificate came from.
Accredited certification bodies only NABCB / IAF MLA
We work only with certification bodies accredited by NABCB (India’s accreditation body under QCI) or another IAF MLA signatory for your standard and industry scope.
Verifiable online IAF CertSearch
Accredited certificates can be checked on IAF CertSearch, which many buyers and tender committees now do before accepting them.
Avoid ‘instant’ certificates Unaccredited
Certificates issued without a real audit, or by unaccredited bodies, are routinely rejected in tenders and audits and can damage your reputation.
Three-year cycle Surveillance every year
Certification runs on a three-year cycle: initial audit in two stages, surveillance audits in years two and three, then recertification.
Your ISO/IEC 20000-1 certification step by step
We prepare you; an accredited certification body audits and certifies. Timelines depend on your size and readiness.
Gap Analysis
Current practices checked against every clause; scope, sites and certification body agreed.
Week 1Documentation & Implementation
Policy, objectives, procedures, records and risk registers set up for how you actually work.
Week 2–6Training & Internal Audit
Awareness and internal auditor training; full internal audit and management review.
Week 6–8Stage 1 & Stage 2 Audits
Certification body reviews readiness, then audits implementation on site.
Week 8–12Certificate & Surveillance
Certificate issued for three years; annual surveillance audits supported.
OngoingISO certification support across India
Documentation and training are delivered online and on-site, and audits are scheduled with accredited certification bodies nationwide, including:
Common ISO certification mistakes
Copy-Paste Manuals
Generic templates that don’t match how you work fail on-site audits.
No Records
Auditors need evidence: records, monitoring results, internal audits and management reviews.
Wrong Scope
A scope that omits sites, products or services the buyer cares about makes the certificate useless for that tender.
Unaccredited Certificate
Non-accredited or unverifiable certificates are often rejected by GeM buyers, PSUs and exporters.
Scope Too Broad
Start with the services clients buy; an unfocused scope slows certification.
Combine standards and save audit time
Standards with the same high-level structure can be audited together as an integrated management system.
ISO 9001 QMS
Quality management for any organisation. See ISO 9001 QMS.
ISO 14001 EMS
Environmental management. See ISO 14001 EMS.
ISO 45001 OH&S
Occupational health and safety. See ISO 45001 OH&S.
ISO 22000 FSMS
Food safety management. See ISO 22000 FSMS.
ISO 13485 Medical QMS
Quality management for medical devices. See ISO 13485 Medical QMS.
Common questions about ISO/IEC 20000-1 certification
What is ISO/IEC 20000-1?
Is ISO/IEC 20000-1:2018 the current version?
How is ISO 20000-1 different from ITIL?
Should I get ISO 27001 as well?
How long does ISO/IEC 20000-1 certification take?
Get certified the right way
Tell us your organisation and why you need the certificate. We’ll confirm the scope, accredited certification body, cost and timeline in writing, free.