What happens if you need to cancel or request a refund

This Refund & Cancellation Policy explains how cancellations and refund requests are handled for professional services provided by Bizpro Compliance Services, including certification filing, product testing coordination, GeM registration, company incorporation, and all other services described on our website. It should be read alongside our Terms & Conditions.

Because our work involves coordinating with independent government regulators, accredited laboratories and other third parties, refund eligibility depends heavily on how far your engagement has progressed when a cancellation request is made.

1Cancellation Before Work Begins

If you cancel an engagement before we have begun any work on your case — meaning no documentation has been prepared, no application filed, and no third-party cost (such as lab testing or government fees) has been incurred on your behalf — you are entitled to a full refund of any professional fees already paid.

2Cancellation After Work Has Begun

Once work has commenced — including document preparation, regulator liaison, lab coordination or application filing — refunds are assessed based on the stage of completion:

• Work in progress, nothing filed yet: a partial refund may be issued, reflecting the professional time and effort already invested.
• Application already filed with a regulator, lab, or portal: professional fees for that stage are non-refundable, since the work has been delivered and third-party processes are already underway.
• Certification, license or registration already issued: no refund applies, as the contracted outcome has been achieved.

3Government & Statutory Fees

Fees paid directly to government bodies or regulators (such as BIS, WPC, GeM, FSSAI, MCA or DGFT) as part of your application are non-refundable once submitted, regardless of the outcome of your engagement with us. These fees are governed entirely by the respective authority’s own refund policy, which Bizpro does not control.

4Lab Testing & Third-Party Costs

Charges paid to NABL/ILAC-accredited testing laboratories or other third-party service providers are non-refundable once the sample has been submitted or testing has commenced, in line with the respective laboratory’s own cancellation policy. If a test has not yet started, we will make reasonable efforts to recover any refundable portion on your behalf, though this remains subject to the lab’s terms.

5Refund Summary at a Glance

A quick reference — always read the relevant section above for full context, as this table simplifies for clarity.

6Non-Refundable Circumstances

In addition to the stages above, fees are not refundable where:

• An application is rejected or delayed due to inaccurate, incomplete, or misleading information or documents provided by you
• You fail to respond to document requests or regulator queries within a reasonable time, causing the case to lapse
• A regulator’s policy, standard, or fee schedule changes after filing, affecting your application’s outcome or cost
• You change your mind about pursuing a certification after it has already been granted

7How to Request a Cancellation or Refund

To request a cancellation or refund, please email contact@bizprocompliance.com with your name, company, the service engaged, and the reason for your request. Our team will review your case against the stage of work completed and respond with the applicable outcome within a reasonable timeframe.

8Refund Processing Timeline

Where a refund is approved, we aim to process it within 7–14 business days of approval, credited back to the original mode of payment wherever possible. Refunds involving a third-party (bank, gateway, or government portal) may take longer, depending on that party’s own processing time.

9Changes to This Policy

We may update this Refund & Cancellation Policy from time to time. The “Last updated” date at the top of this page reflects the most recent revision. We encourage you to review this page before engaging us for a new service.

10Contact Us

If you have questions about this policy or a specific engagement, please reach out to us directly.